Shipping & Delivery

SHIPPING AND DELIVERY

Delivery time of finished orders will depend on the shipping method selected and the destination country. It may vary from 2 to 5 days unless it is hold at customs for any reason.

Damages during transportation may occur. By default, shipments are covered by a standard insurance required by law to the courier Company which may provide a compensation for lost and damaged merchandise. If an additional insurance is desired the CUSTOMER will need to inform BSPK Shoes Co. in advance. Upon delivery, please inspect the packaging for potential damages.

If it appears that the products are damaged, please do not accept the shipment. In the event the parcel has been accepted, if the CUSTOMER wishes to report that it has been damaged during shipment, they will need to contact their local Courier office to file a claim within 24-48 hours upon receipt of the merchandise. After this period, the CUSTOMER will not be entitled to receive any kind of compensation. The CUSTOMER will need to provide the name of the person who collected the parcel as well as a contact telephone number. Please, retain all packaging together with the damaged items, which will be examined to decide whether compensation is granted. CUSTOMER can contact BSPK Shoes Co. at info@bspkshoes.com if any further information is required.

TRACKING YOUR ORDER

CUSTOMERS can track the progress of their shipments with a tracking number which will be emailed once the shoes are shipped from the factory.
CUSTOMS DUTIES, IMPORT TAXES & OTHER FEES Orders are produced and sent from BSPK’s factories in Spain. Customs duties may apply in certain regions and would eventually depend on the country’s local customs and tax bureaus of the recipient.

BSPK Shoes Co. shall not be liable for any taxes, duties, or custom charges the parcel may incur in. It will be the recipient’s responsibility to be aware of the specific country customs regulations. Any duties or fees arising from the delivery will be borne by the recipient.
Shipments are made under incoterm DAP when they are managed by BSPK’s factories, or EXW when they are managed by the CUSTOMER.